Privacy policy
PRIVACY POLICY
Gambia Petshop is aware of the importance of guaranteeing the right to privacy and data protection of Users and, in this sense, in compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 of April 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of these data (RGPD), as well as in compliance with Organic Law 3/2018, of December 5, on Protection of Personal Data and guarantee of digital rights (LOPD-GDD), we report below on the following points related to the processing of personal data and other applicable regulations.
The person in charge of the treatment of the personal data collected is GAMBIA PETSHOP ONLINE (Gambia Petshop); TIN: B93087138; Address: Brusubi, Phase I – Brufut – The Gambia; telephone: 0220-711-8117; contact: Write us << here >>.
Notwithstanding the foregoing, in relation only to the treatment of information of job applicants, we inform you that the personal data collected will be treated as Co-Responsible for the Treatment by the companies that are part of the Gambia Petshop group, being the following.
KOMBO VETERINARY CLINICS; TIN: B93612026; Address: Bertil Harding Highway, Kerr Sering The Gambia; telephone: 0220-705-2728; email: bartjozaf@yahoo.co.uk.
PANARIMA CLINIC VETERINARY; with TIN: B25513474 and registered office at Senegambia Highway, Senegambia, The Gambia; telephone: 900 8440; email:info@centreclinicveterinary.gm
SENE Gambia Petshop Senegal, LDA; TIN: 515053112: address: Rua de Saint Bonifacio, 34 3ª, Dakar; phone: 0223-500-1106; contact: Write us << here >> .
The aforementioned companies have signed an internal agreement in which they undertake to jointly attend to the exercise of the rights of those interested in the postal and electronic address enabled in this Privacy Policy, as well as to comply with the same standards in terms of privacy and protection. of data. To this end, the parties carry out the corresponding joint risk analysis with respect to the information they treat as co-managers of the treatment and document the life cycle of the data and the treatment activities they carry out, establishing joint technical and organizational measures to guarantee the security, availability, integrity, confidentiality and resilience of the personal data processed.
Likewise, we inform you that Gambia Petshop has appointed a Data Protection Officer responsible for ensuring the protection of the fundamental right to the protection of personal data collected. To contact the Data Protection Officer of Gambia Petshop, you can write to the following address: dpo@tiendanimal.es..
PURPOSE OF THE TREATMENT AND NATURE OF THE DATA COLLECTEDS
Depending on the different forms, services or content you access, your data may be processed for the following purposes:
The information you provide us in the registration process (either through our web form, through authentication with your Facebook profile or from your Gmail account), will be used for the management of users of the website, in order that you can access your profile, check your orders and make your purchases without having to re-enter your identifying information (name, surname, email and telephone) and delivery address. If you have also expressly selected the option to save a card or remember Paypal, you will not have to enter this information again. You can modify your profile settings whenever you want. Also, as a registered user, you can access the following features:
We indicate that all the photographs contain a series of data called Exif. These Exif data or photographic metadata collect the information on how the image has been processed, and may reveal information related to the camera or telephone model with which the photograph was taken, the longitude, latitude and altitude of the exact place where it was taken or the date and time. In order to guarantee your privacy, Gambia Petshop uses its best efforts to eliminate the metadata of the photos that are shared in our environment, but you should bear in mind that ultimately it is you who decides on the content you share.
Gambia Petshop will not admit false registration attempts or that supplant the identity of persons or companies, the provision of false information in the registration form will imply the automatic withdrawal of the User. Gambia Petshop reserves the right to verify the information provided by the User by telephone verification.
In cases where you give us your consent, we will use your identifying and contact information to send you personalized information about news on the website, news of interest about pets, as well as promotions and offers for our products and services. This information may be sent by post, telephone and / or electronically, and may involve sending personalized information about our products or services. You must bear in mind that this data processing involves the analysis of your user or customer profile to determine what your preferences are and, therefore, what may be the products and services that best fit your browsing and buying habits at the time to send you information. For example, based on your purchase and browsing history,We may customize our suggestions for products and services that we think may interest you. The validity of the promotions that we send you may be subject to the availability of the products and to more specific specifications about them. If you have any questions, we will inform you about the conditions of the promotions through our Customer Service Department, and you can request the cancellation at the reception of commercial communications at any time.We will inform you about the conditions of the promotions through our Customer Service Department, and you can request the withdrawal at the reception of commercial communications at any time.We will inform you about the conditions of the promotions through our Customer Service Department, and you can request the cancellation at the reception of commercial communications at any time.
Remember that you can unsubscribe from our newsletter / commercial communications at any time and at no cost through the following link: https://www.gambiapetshop.com/create_account.php/step/baja_newsletter?p=blacklist
Below, we explain what push notifications are, what they are for, and how you can manage these notifications.
What is a push notification?
Push notifications are notices about information of interest that appear in your browser once you have agreed to receive notices from this website / app. Push notifications allow you to notify new messages or updated content of Gambia Petshop through the website / app. To do this, notifications will be sent to your browser and displayed on the screen when you access the Gambia Petshop website / app. Users can enable or disable these notifications and control how they are displayed.
Are personal data collected?
Gambia Petshop does not collect personal data from the user to show push notifications. In this process of sending notifications, Gambia Petshop uses the platform OneSignal and Reskyt who in turn may use anonymised information for statistical and commercial purposes. You can check the OneSignal Privacy Policy ( https://onesignal.com/privacy_policy ) and the Reskyt Privacy Policy ( https://reskyt.com/es/clientes/politica-privacidad.html ).
How can I configure push notification permissions?
You can revoke the permission to send you web notifications when you consider it convenient. To do this, we indicate the notification configuration process in the main browsers below:
– Settings in Safari.
– Settings in Chrome.
– Settings in Internet Explorer.
– Configuration in Opera
To deactivate the notifications of the APP in iOs you must access Settings> Notifications> Gambia Petshop APP> Deactivate the notifications.
To deactivate the notifications of the APP in Android you can access Settings> Applications and Notifications> App Gambia Petshop> Deactivate the notifications.
In these cases, you will not receive more messages unless you authorize us again.
In the event that the User registers in the Premium Club, in addition to enjoying the advantages for registered Users, the data will be processed in order to manage the accumulated points for the purchase of products sold by Gambia Petshop and facilitate their exchange for products included in the Gambia Petshopl gift catalogue , as well as to benefit from discounts. You can check the Premium Club Conditions here . The data collected is limited to identifying and contact data.
In the case of acquiring the service of locating pets, we inform you that the locator plate will include the telephone number for lost pets from Gambia Petshop, and in the event that we receive a call regarding your lost pet, Gambia Petshop will contact you with you to provide you with information about the place where it is located and facilitate its recovery efforts.
The data that you provide us through the forms related to the product file (name, surname and email address), will be used to answer the query or request for information about the indicated product.
The identification and curricular data collected through this form will be used for the purpose of managing the candidate selection processes in relation to the Gambia Petshop job offers. The data collected is limited to identifying and curricular data provided by the interested party.
The personal data that you provide us through the contact form or the chat enabled on the website will be treated only to answer your query or request. The information collected is limited to identifying and contact data, as well as data related to the nature of the request you send us.
We use information on the habits of users in their browsing process, purchase and preferences, in order to carry out market studies to optimize business processes, demand-oriented design of our services and products, as well as to display content customized. We analyze the usability of the web and the App to improve content and services offered in these environments. For this we analyze the behavior of users for statistical and analytical purposes to understand the way in which they interact with our website and / or App, and thus introduce improvements. We develop learning techniques that provide estimates, forecasts and analysis of the needs and interests of our users that allow us to:
To do this, we use aggregated, pseudonymised or anonymized data, as well as machine learning algorithms, which allow us to make estimates, forecasts and analyzes on the interests of our users.
All the information provided by the User must be truthful and exact. For these purposes, the interested party guarantees the authenticity of all the data that he / she contributes as a result of completing the corresponding forms. In any case, the User will be solely responsible for the false or inaccurate statements made, and for the damages caused to Gambia Petshop, or third parties, by the information provided.
We inform the User that the treatment of the information collected through this website does not imply international data transfer. In relation to the recipients of the information, we inform you that in the event that you make an online purchase that must be delivered to the address you indicate, the package sent will detail your name and surname, delivery address and number of phone.
In accordance with the foregoing, we inform you that we will share your personal data with the following types of service providers for Gambia Petshop:
Service providers: These are companies external to Gambia Petshop and that provide some service so that it can carry out its activity and fulfill the commitments adopted with its clients.
In this sense, the main service providers to whom the data may be communicated are transport companies, couriers, in order to facilitate the delivery process.
Collection agents, payment gateways and banks: Payment for purchases by credit / debit card at Gambia Petshop implies that your card information will be sent directly to our payment partner BV Adyen, Simon Carmiggeltstraat 6-50, 1011 DJ Amsterdam , Netherlands. This entity accesses the buyer’s identification data and data of the purchase made related to the payment process. For more information about Adyen, see here .
Through this payment method, Gambia Petshop never collects or manipulates any customer data related to their card number. All data is processed directly by Adyen, so that Gambia Petshop can always offer the greatest transparency and confidentiality in the transaction. Payment for your order is made directly with said entity, thus offering you maximum security.
Likewise, in the event that you choose to finance your purchase of products sold by Gambia Petshop, Gambia Petshop has signed an agreement with Pay + After by which the users of Gambia Petshopare offered the possibility of paying for their purchases in Gambia Petshop. For more information about Pay + Late, check here. . You should bear in mind that this type of financing is only possible if you buy products sold by Gambia Petshop. For more information, review the General Contracting Conditions.
Suppliers and manufacturers of the products offered: Your personal data may be communicated to suppliers and / or manufacturers of the products offered on this website if necessary to guarantee the right of guarantee of users of Gambia Petshop.
The legal basis for the treatment of personal data collected by Gambia Petshop is based on different legal precepts, depending on the context of the collection and treatment:
CONSERVATION OF DATA
The information of registered Users will be kept indefinitely unless the User requests unsubscription as a Registered User.
The information of recipients of commercial communications will be kept indefinitely unless the User requests unsubscribe on receipt of new communications, in which case, we will unsubscribe your data and include them in our Robinson List in order to guarantee that no new commercial shipments are made.
Push notifications will be made indefinitely unless the User requests unsubscribe from such communications, through the procedure indicated in this Privacy Policy.
The information of the Users registered in the Premium Club will be kept indefinitely unless the User requests unsubscription.
The data of the holders of this service is kept indefinitely unless the interested party requests the cancellation of the service provided.
The data you provide us through the forms related to the product file will be used for the period necessary to answer the query or request for information. Subsequently, they will be kept duly blocked during the statutory limitation period and once this period has expired, they will be deleted.
The data of job candidates will be kept for a period of two years. After this period, we will proceed to delete the information.
The information collected through the contact form and / or the Chat enabled on the website will be kept for the period necessary to respond to the request for information or consultation that the User has requested; Subsequently, the data will be deleted, unless the nature of the query or request requires the conservation of your information for other purposes, in which case we will inform about said purpose of the treatment, the period of conservation and data recipients, in the terms that correspond.
The data will be kept for the period necessary to achieve the purposes indicated in this Privacy Policy in relation to the improvement of our internal processes that result in the optimization of services and products to users.
The User has the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected. The User may request the limitation of the processing of their data, in which case Gambia Petshop will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, the User may object to the processing of their data. In this case, Gambia Petshop will stop processing the data, except for legitimate reasons, or the exercise or defense of possible claims. By last,We inform you about your portability right provided in the RGPD so that your data can be provided to the Data Controller indicated by the User. To make these rights effective, the User can send an email torgpd@tiendanimal.es or send a letter to the following address: Brusubi, Phase I – Brufut – The Gambia.
In the cases in which it is considered that during the data processing by Gambia Petshop, the data protection rights of the interested party have been violated, especially when they have not obtained satisfaction in the exercise of their rights, The User can file a claim before the competent Data Protection Control Authority ( www.aepd.gm ).
In addition, if you consider it necessary, you can contact our Data Protection Officer at Gambia Petshop, using the following email address: dpo@tiendanimal.es
In case you do not want to exercise a specific right, but have the need to make a query or suggestion regarding the processing of your personal data, you can also contact the addresses provided to exercise your rights.
Gambia Petshop uses technologies appropriate to the current state of the art, to protect your data and personal information, so our website is stored on secure servers protected against the most common types of attacks. However, we remind you that there is no invulnerable technology and therefore you must put the means at your disposal to maintain the level of security of your data. Gambia Petshop has adopted technical and organizational measures that guarantee the security of personal data and prevent its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.
Gambia Petshop has a profile on some of the main social networks on the Internet (Facebook, Twitter, Instagram and Youtube), being responsible in relation to the published content. In no case will Gambia Petshop extract data from social networks, unless the user’s consent is expressly and punctually obtained.
Gambia Petshop reserves the right to modify this Privacy Policy to adapt it to new legislation or jurisprudence, as well as to industry practices. In such cases, Gambia Petshop will announce on this page the changes introduced with reasonable notice before its implementation.