Marketplace General Conditions

IDENTIFICATION OF THE OWNER OF THE ONLINE STORE

APPLICABLE REGULATIONS

PARTICIPANTS IN THE CONTRACTING

PURCHASING PROCESS

During your purchase, you have to bear in mind that you can buy products from Marketplace sellers and products sold by Gambia Petshop, being able to combine it in the way you want in your purchase process.

To make a purchase at www.gambiapetshop.com the Client must follow the following process:

Select the products you wish to purchase from those offered by Gambia Petshop and the network of Sellers that operate through the Marketplace on said website.
Select the product you want to buy and click the “Add to cart” button. If you wish, you can add as many products as you want to the shopping cart.
After the selection of products, you can access your cart in which a summary will appear identifying the selected items. In order to finalize the order, you must bear in mind that, in the event that you have selected at least one product sold by Gambia Petshop, the TOTAL AMOUNT OF THE PRODUCTS SOLD BY GAMBIA PETSHOP MUST IN ALL CASES EXCEED THE NINE EUROS WITH NINE-AND-NINE CENTS OF EUROS (€ 9.99).
In the purchase process, you can identify yourself with the data of your user account or fill in the registration form if you are not yet a registered user. If you prefer, you can register with your Facebook account. However, in cases where the purchase has an amount equal to or greater than three thousand euros (€ 3,000.00), the inclusion of tax data is required, in compliance with the regulations applicable to the billing process.
To finalize your purchase, you will have to select the shipping method you want, choosing from those offered by each Seller and by Gambia Petshop. In this sense, you must take into account that each Seller applies its own shipping and return policy -with the shipping costs that this generates-, which you can consult in the individual file of each Seller within our website.
Finally, you must choose the payment system for your order among those offered by Gambia Petshop on its website. Some payment methods such as PAYPAL, etc, are managed by the company that owns this means of payment, so Gambia Petshop declines any type of responsibility for problems arising from the use of these systems or platforms outside of Gambia Petshop.You should bear in mind that if you have at least one Marketplace Seller product, the only form of payment possible will be by bank card.
Once the purchase process is completed, Gambia Petshop will send you an email detailing the details of your order. You will receive as many emails as products you purchase from each Marketplace Seller or Gambia Petshop. If you do not receive this email (s) within twenty-four (24) hours, please contact us.

If you appreciate any error in the data entered in your order, you can correct it through the following means:

In the case of products sold by Gambia Petshop:

Calling 0220-711-8117.
Through our Contact form

In the case of products sold by a Marketplace Seller:

You will have to contact the Seller in question directly, through the messaging available in your account. This option is available on the detail page of your order, in the section corresponding to each Seller.

From this moment, the process of preparation and delivery of your orders begins:

In the case of products sold by Gambia Petshop:

Gambia Petshop will proceed to deliver the product to the address indicated in the purchase process. In the event that you choose the option of collection in store, when the merchandise reaches the established collection point, we will send you an SMS to inform you. If after fifteen (15) calendar days from the sending of the sms you have not gone to collect the merchandise, we will proceed to return the merchandise to our central warehouses and we will refund the amounts paid, at no cost to you.The refund process will be carried out based on the procedure detailed in these General Conditions. In the event that you choose the option of picking up the merchandise at an authorized collection point, we will also send you an SMS to inform you that you can pick it up. If after ten (10) calendar days from the sending of the sms you have not collected the merchandise, we will proceed in the terms indicated in the previous case.We will also send you an SMS to inform you that you can pick it up. If after ten (10) calendar days from the sending of the sms you have not collected the merchandise, we will proceed in the terms indicated in the previous case.We will also send you an SMS to inform you that you can pick it up. If after ten (10) calendar days from the sending of the sms you have not collected the merchandise, we will proceed in the terms indicated in the previous case.

In the case of products sold by a Marketplace Seller:

You will receive an email from each Marketplace Seller at the time you send your products.
Although, you must bear in mind that, within a maximum period of four (5) calendar days, each Marketplace Seller reserves the right to refuse the shipment of any of the products.

As a registered user, you can access your Account to view, print or download the invoices corresponding to the products sold by Gambia Petshop. And in the case of products sold by Marketplace Sellers, the Client may request the invoice, directly, from the Seller, who will send it to him through the private messaging service of his account.

PAYMENT METHODS

Gambia Petshop has various payment methods to facilitate your purchases, which are described below:

1. Credit / debit card

This payment method is available both for products sold by a Marketplace Seller and for products sold by Gambia Petshop.

Payment by credit / debit card used in the Gambia Petshop Marketplace implies that your card information will be forwarded directly to our payment partner BV Adyen, Simon Carmiggeltstraat 6-50, 1011 DJ Amsterdam, The Netherlands. This entity accesses the identification data of the Buyer and data of the purchase made related to the payment process. For more information about Adyen, see here .

Through this payment method, Gambia Petshop never collects or manipulates any data from the Client related to his card number. All data is processed directly by Adyen, so that Gambia Petshop can always offer the greatest transparency and confidentiality in the transaction. Payment for your order is made directly with said entity, thus offering you maximum security.

The cards that the payment gateway currently supports are all those that bear the Visa, Mastercard, Maestro and American Express distinctive, in addition to those belonging to the 4B, Red 6000 and Servired networks.

The payment gateway also accepts the MobiPay mobile phone payment system. If you wish to activate this service, you must contact your operator.

The system also supports the CES (Secure Electronic Commerce) protocol. Therefore, your purchase is safer than if you use your card in a conventional store.

If you have any questions about it, you can contact here or call 900 844 062 where we will assist you to clarify any concerns.

This payment method is not available for orders sent to the “Rest of Europe” area.

You should bear in mind that if you have at least one product from a Marketplace Seller, the only possible form of payment will be by bank card.

The rest of the payment methods, described below, are only available for products sold by Gambia Petshop.

2. Pay at home when you receive it. (Cash on delivery)

In this payment method, the Customer pays the delivery person upon receiving the order at home. This payment method involves an additional cost of three (3)% on the price of the item, with a minimum of three euros and ninety-five euro cents (€ 3.95) due to the commission of the parcel company. Only accepted in Peninsula. This payment method is not available for orders sent to the “Rest of the World” area.

In the cases in which the purchase made by this means of payment generates a refund of the amount of the product, we will contact you to request the bank account number where we can pay the corresponding amount.

3. Account deposit

Gambia Petshop offers the possibility to the Client to make the payment of his order by means of a direct deposit in our account of any of these banking entities:

Banco Santander BSCH, IBAN: ES34 0049 5708 1327 1627 6620 – SWIFT / BIC: BSCHESMM (for orders from Spain and Europe).
BBVA IBAN: ES41 0182 2341 7102 0154 0752 – SWIFT / BIC: BBVAESMM (only for orders from Spain).

In the event that the Client chooses this payment option and once his order is completed, the necessary data will appear on the screen to make the deposit into the account. In addition, we will send an email with this information. We will indicate the amount of the order, the concept you must indicate and the account number of the entity you have selected. It is important that, at the time of entry, the Client indicates the concept of the reference of his order provided by Gambia Petshopin the email, so that the invoicing and shipping of your purchase is expedited.

This payment method is not available for orders sent to the “Rest of Europe” area.

ATTENTION: Checks or similar entries will not be accepted in any of our bank accounts.

4. Bank transfer

Payment by bank transfer is a simple payment method for making purchases over the Internet. The Client can easily make said payment from his bank.

If you choose this payment option and once your order is complete, the necessary information to make the bank transfer will appear on the screen. In addition, we will send you an email with this information. We will indicate the amount of the order, the concept that you must indicate in it and the account number of the entity you have selected. Remember that you must indicate as a concept of payment the reference number of your order to avoid errors in its management.

Available accounts:

Transfers usually take approximately 48 hours to become effective.

Once the payment is confirmed, the package will be invoiced, packed and shipped. If you want information on receiving your transfer or to check the status of your order, you can contact our Customer Service.

5. Pay by phone with credit / debit card

If you prefer, one of our agents can help you make the payment by card through a phone call. You must indicate your card details to the agent, who will make the payment through BV Adyen, Simon Carmiggeltstraat 6-50, 1011 DJ Amsterdam, The Netherlands. This entity accesses the identification data of the Buyer and data of the purchase made related to the payment process. For more information about Adyen, see here .

Through this payment method, Gambia Petshop does not store any data of the Client related to his card number. All data is processed directly by BV Adyen, so that Gambia Petshop can always offer the greatest transparency and confidentiality in the transaction. Payment for your order is made directly with said entity, thus offering you maximum security.

The payment gateway also accepts the MobiPay mobile phone payment system. If you wish to activate this service, you must contact your operator.

The system also supports the CES (Secure Electronic Commerce) protocol. Therefore, your purchase is safer than if you used your card in a conventional store.

If you have any questions about it, you can write here or call 900 844 062 where we will assist you to clarify any concerns.

This payment method is not available for orders sent to the “Rest of Europe” area.

6. PayPal

The Client can make the payments with his PayPal account.

If you have created a payment agreement with PayPal by checking the “Remember PayPal data” box and you want to cancel said agreement, you can do it from your PayPal account.

This payment method is not available for orders sent to the “Rest of Europe” area.

In the event that during the purchase process you request the deferred payment through the purchase financing, we inform you of your contact and identification data will be transferred to the financial institution you have selected, so that you can formalize the financing contract . We inform you that Gambia Petshop does not participate in said process, does not manage any aspect of the granting of the financing or regulates the terms in which it is processed and granted. Gambia Petshop is limited to putting in contact the Buyer and the financial entity selected by it,establishing from that moment the legal relationship between Buyer and financial institution.

RETURNS

At Gambia Petshop we want our Clients to be always satisfied with our service. Therefore, we provide various methods to return a product that may not fit your needs.

Possible cases of return or withdrawal:

The product has a defect or has been damaged during transport:

Products sold by Gambia Petshop:

To start the process, you must access “My account> My orders> Order detail> Return Product”.

These products must be returned by the Buyer so that they are protected, including them in a protective box or bag. Gambia Petshop will bear all shipping costs for the delivery and return of the product. Please note that this process is ONLY VALID for purchases of products sold by Gambia Petshop, not for products of other Sellers. So in your return package, you cannot include other products from Marketplace Sellers. In which case, Gambia Petshop is not responsible for any incidence, loss, deterioration or any other direct or indirect damage that the products of Marketplace Sellers that go in the return package may suffer.

Gambia Petshop puts at your disposal our transport company for the removal of merchandise, completely free of charge. If you wish to return the merchandise with a transport company other than the one proposed by Gambia Petshop and the transport company selected by the Buyer offers higher rates, the Buyer will assume the difference in the cost of transport.

When the product has been damaged during transport, we need you to notify us the same day that you receive the merchandise .

Likewise, in order to expedite the return procedures, we would be grateful if you would send us photographs of the damaged item and its packaging, in the part that shows the damage, as well as the item’s barcode and box labeling. deteriorated.

Before opening the product, we recommend that you verify that the packaging matches the product you requested: (model, color, size, finish, etc.), and that you contact us immediately, in case of any anomaly. If you detect any anomaly before opening the product, please do not open the seal or its packaging.

Products sold by Marketplace Sellers:

To start the process, you must access “My account> My orders> Order detail> Return Product”. This action will notify the Seller of your return request and it will indicate the steps to follow for the return of your product through your private courier.

It is important that, when preparing your return, you take into account:
The indications of each Seller
And when preparing your package, do not include any product from other Marketplace Sellers or Gambia Petshop.

In the event that you do not comply with the indications given in the previous points, Gambia Petshop is not responsible for any incidence, loss, deterioration or any other direct or indirect damage that may be suffered by the products of Marketplace Sellers that go in the package of return.

Withdrawal:

Products sold by Gambia Petshop:

In accordance with the provisions of Gambian law, the Client has the Right of Withdrawal, by virtue of which he may return the product received if he finds that it does not meet his expectations.

To start the process, you must access “My account> My orders> Order detail> Return Product”. Keep in mind that the exercise of this right of withdrawal will have to be carried out within a maximum period of fourteen (14) calendar days from its receipt. In order to exercise this right, the product must be in perfect condition and keep all the parts.

In the event of withdrawal, Gambia Petshop will return all payments received by the user, including delivery costs (with the exception of additional costs resulting from your choice of a different delivery method than the less expensive ordinary delivery method. that we offer). The refund of the purchase amount will be made once the condition of the merchandise has been checked, through the same means of payment used by the Buyer (except for orders paid cash on delivery,whose refund can be made by bank transfer to an account number that the Buyer must provide us) and, in any case, in a maximum of fourteen (14) calendar days from the reliable receipt of the withdrawal request, as long as it is Gambia Petshop who manages the collection of the article. In the event that the Buyer returns the item through a transport company of his choice, the period of fourteen (14) days will begin to compute as soon as Gambia Petshop has effective knowledge of the shipment of the merchandise or, failing that,from receipt of the item.

The return costs derived from the exercise of the right of withdrawal (€ 7.99, VAT included) will be paid by the Buyer.

Remember that, in case of withdrawal on purchases made from Upper River / or outside Kombo, the return costs may increase with respect to the shipping costs borne in the delivery process, based on the rate established by the transport company that receive the merchandise. The return costs also imply the payment by the consumer of the fees and tariffs accrued in said process. Keep in mind, that these expenses can amount to a range of between 50.00- 60.00 euros.

In accordance with the provisions of article 13 of Royal Decree 544/2016, of November 25, which regulates the remote sale to the public of veterinary drugs not subject to veterinary prescription, Gambia Petshop may not accept returns of veterinary drugs once have been dispensed and delivered to the Buyer, except for those that have been supplied in error, do not correspond to the order, have been damaged during transport, there is an alert about them for quality defects or for veterinary pharmacovigilance reasons,or when it is necessary to withdraw them in accordance with the provisions of Royal Decree 1246/2008, of July 18.

In the event that the products do not arrive in perfect condition for reasons attributable to the Buyer, Gambia Petshop reserves the right to pay a lower amount for your order based on the depreciation of the value of the product.

Products sold by Marketplace Sellers:

In accordance with the provisions of Spanish law, the Client has the Right of Withdrawal, by virtue of which he may return the product received if he finds that it does not meet his expectations. Keep in mind that the exercise of this right of withdrawal will have to be carried out within a maximum period of fourteen (14) calendar days from its receipt. In order to exercise this right, the product must be in perfect condition and keep all the parts.

It is important that, when exercising your right of withdrawal, you take into account:
The indications of each Seller
And when preparing your package, do not include any product from other Marketplace Sellers or Gambia Petshop.

If you have not received the order yet:

Products sold by Gambia Petshop:

You can only cancel your order or make changes if your order is not already in the preparation phase. If it is already in the preparation phase, the delivery process is irreversible. In this case, you can refuse the delivery of the same, and it will be the Buyer who will bear the transport costs derived from the return (7.99 euros VAT included).

Remember that, in case of withdrawal in purchases made from Upper River / or outside Kombo, the return costs may increase with respect to the shipping costs borne in the delivery process, based on the rate established by the transport company that receives the commodity. The return costs also imply the payment by the consumer of the fees and tariffs accrued in said process. These expenses can amount to a range of between 50.00- 60.00 euros.

Products sold by Marketplace Sellers:

In the event that you have purchased products from Maketplace Sellers, you will not be able to make modifications or cancel these orders. In the case of not being satisfied with the order placed, you must wait to receive said order and request a return in accordance with the indications of the previous sections.

CUSTOMER SUPPORT

GUARANTEE

All products offered on our website, whether they are products sold by Gambia Petshop or by Marketplace Sellers, are guaranteed against manufacturing defects for two (2) years from the date of delivery. The guarantee does not include damages caused by misuse or habitual wear.

Products sold by Gambia Petshop:

In the event of a defective product, Gambia Petshop will proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, procedures that will be free of charge for the Client. Gambia Petshop is liable for any lack of conformity that appears within a period of two years from delivery. The Client must inform Gambia Petshop of the lack of conformity within two (2) months from the moment it became aware of it.

To start the process, you must access “My account> My orders> Order detail> Return Product” and select reason “Guarantee”. We will inform you of the repair / replacement process. Delivery of defective products to physical stores is not supported.

Unless proven otherwise, it will be understood that the products are in accordance with the contract as long as they meet all the requirements expressed below:

They conform to the description made by the Seller and possess the qualities of the product that the Seller has presented to the Customer in the form of a sample or model.
They are suitable for the uses to which the products of the same type are ordinarily destined.
Present the usual quality and performance of a product of the same type that the Client can reasonably expect, taking into account the nature of the product. In this sense, in the case of food products, from the date you receive your product, a period of 3 months before the expiration of its expiration date is guaranteed, or 1 month in the case of dairy products and the I think ecological. In the exceptional case in which the expiry date of the product is less than one month, this circumstance will be expressly indicated in the descriptive sheet of said product.

Products sold by Marketplace Sellers:

In the case of products offered by a Seller, he is also obliged to proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, procedures that will be free of charge for the Customer.

In these cases, the Buyer must contact the Seller directly within two months from when he became aware of the lack of conformity. To start the process, you must access “My account> My orders> Order detail> Return Product” and select the reason “Guarantee”. This action will notify the Seller of your request and it will indicate the steps to follow to manage your warranty right through your private messaging.

It is important that you take into account the specific indications of each Seller. In the event that you do not comply with the indications given in the previous points, Gambia Petshop is not responsible for any incidence that the products of Marketplace Sellers may suffer.

Unless proven otherwise, the products are in accordance with the contract as long as they meet all the requirements expressed below:

SUITABILITY OF MARKETPLACE SELLERS

PERSONAL DATA PROTECTION

CONDITIONS OF THE PREMIUM CLUB PROGRAM

APPLICABLE LEGISLATION AND JURISDICTION

ONLINE DISPUTE RESOLUTION PLATFORM

Marketplace General Conditions

About Store

Extras

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