General Conditions
GENERAL CONDITIONS OF THE CONTRACT
CIn compliance with the provisions of article 10 of Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce (LSSICE), the User is informed of the following legal aspects:
Identification of the websites: www.gambiapetshop.com / www.gambiapetshop.gm
Owner: GAMBIA PETSHOP ONLINE.
Address: Brusubi, Phase I - Brufut - The Gambia
Contact: Write us here
Telephone: 0220-711-8117
Tax data: TIN: B93087138
Registry Data: Mercantile Registry of Banjul Volume 4808, Book 30716, File 179, Section 1, Sheet MA 106794.
This electronic contract is executed in compliance with Gambian regulations and specifically under the legal regime imposed by Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE) and by Royal Legislative Decree 1/2007 , of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users (TRLDCU). The electronic contract is presented to the consumer in Spanish. These General Contract Conditions may be saved and reproduced at any time by the user (hereinafter, the User or the Client,indistinctly) that you make a purchase through the options of your internet browser, and they must be accepted before proceeding to pay for the products. Also, in the purchase confirmation email that we send you, we will include the link to these General Contracting Conditions.
In compliance with the provisions of RD 544/2016, of November 25, which regulates the remote sale to the public of veterinary drugs not subject to veterinary prescription, we report below on the following aspects:
The distance sale will take place through this website. The domain name has been registered by the owner of the retail business establishment in the records established for this purpose.
Data related to the administrative authorization regime of the retail business establishment, including its official code or authorization number and the corresponding tax identification number:
Administrative authorization: 117 / TO-ECD
TIN: B93087138
Name of the owner of the retail business establishment, details of the professional Association to which he belongs and the number of the pharmacist who provides his services:
Owner of the retail business establishment: GAMBIA PETSHOP ONLINE, with TIN B9308713
Responsible pharmacist: Mr. Yayha Jokanaan
Professional Association: Illustrious Official College of Pharmacists of Banjul
Collegiate number: 12,420
Address of the retail business establishment, email address and telephone, which allow establishing direct and effective communication: Industrial Estate. SAU33. Banjul Highway (A4), Kilometer 33.5 (1B), direction Banjul, The Gambia. Telephone 900-8440
Information about holidays or periods when the service will not be available: The service will be available every day of the year on the website www.gambiapetsho.com.
The estimated time for delivery of medicines not subject to veterinary prescription is 48 hours.
Link to the Veterinary Medicines Information Center on the website of the Gambia Agency for Medicines and Health Products: http://www.mca.gm/
The prices of veterinary drugs not subject to veterinary prescription include applicable taxes, as well as information on the price of the shipping service.
Contact details of the competent authority of the autonomous community, in charge of its supervision, to which the activity has been notified under article 4 of RD 544/2016:
General Directorate of Planning, Organization and Sanitary Inspection, Ministry of Health of The Gambia.
Telephone: 925-2671
Fax: 925-3892
Email: dgpoi@jccm.gm
Link to the website of the aforementioned competent authority, as well as the website of the Ministry of Agriculture and Fisheries, Food and Environment, and the website of the The Gambia Agency for Medicines and Health Products.
Ministry of Health of The Gambia
Ministry of Agriculture and Fisheries, Food and Environment
Gambian Agency for Medicines and Health Products.
Information on the procedures for sending non-prescription veterinary drugs to the public: non-prescription veterinary drugs will be sent through previously approved transport companies to ensure compliance with safety, hygiene and conservation of the transported products. A protocol for the storage and conservation of this type of product is signed with each transport company.
During your purchase, you have to keep in mind that you can buy products from Marketplace sellers and products sold by Gambia Petshop, being able to combine it in the way you want in your purchase process. If you want to know the General Contracting Conditions of the Gambia Petshop Marketplace, access here .
To make a purchase at www.gambiapetshop.com or www.gambiapetshop.gm the User must follow the following process:
Select the products you want to purchase from among those offered by Gambia Petshop on its website.
Select the product you want to buy and click the "Add to cart. If you wish, you can add as many products as you want to the shopping cart.
After the selection of products, you can access your cart in which a summary will appear identifying the selected items. In order to finalize the order, you must bear in mind that, in the event that you have selected at least one product sold by Gambia Petshop, THE TOTAL AMOUNT OF THE PRODUCTS SOLD BY GAMBIA PETSHOP MUST IN ALL CASES EXCEED THE NINE EUROS WITH NINE-AND-NINE CENTS FROM EUROS (€ 9.99)
In the purchase process, you can identify yourself with the data of your User account or fill in the registration form if you are not yet a Registered User. If you prefer, you can register with your Facebook account. However, in cases where the purchase has an amount equal to or greater than three thousand euros (€ 3,000.00), the inclusion of tax data is required, in compliance with the regulations applicable to the billing process.
To finalize your purchase, you will have to select the shipping method you want, choosing from those offered by Gambia Petshop.
Finally, you must choose the payment system for your order among those offered by Gambia Petshop on its website. Some payment methods such as PAYPAL, PAGA + Tarde are managed by the company that owns this means of payment, so Gambia Petshop declines any type of responsibility for problems arising from the use of these systems or platforms outside of Gambia Petshop.
Once the order process is completed, Gambia Petshop will send you an email detailing the details of your order. If you do not receive this email within twenty-four (24) hours, please contact us.
If you appreciate any error in the data entered in your order, you can correct it through the following means:
Calling 900 844 062
Through our Contact form here
From this moment, the process of preparation and delivery of the products sold by Gambia Petshop begins. Gambia Petshop will proceed to deliver the product to the address indicated in the purchase process. In the event that you choose the option of collection in store, we inform you that when the merchandise reaches the established collection point, we will send you an SMS to inform you. If after fifteen (15) calendar days from the sending of the sms you have not gone to collect the merchandise, we will proceed to return the merchandise to our central warehouses and we will refund the amounts paid, at no cost to you.The refund process will be carried out based on the procedure detailed in these General Conditions. In the event that you choose the option of picking up the merchandise at an authorized collection point, we will also send you an SMS to inform you that you can pick it up. If after ten (10) calendar days from the sending of the sms you have not collected the merchandise, we will proceed in the terms indicated in the previous case.In the event that you choose the option of picking up the merchandise at an authorized collection point, we will also send you an SMS to inform you that you can pick it up. If after ten (10) calendar days from the sending of the sms you have not collected the merchandise, we will proceed in the terms indicated in the previous case.In the event that you choose the option of picking up the merchandise at an authorized collection point, we will also send you an SMS to inform you that you can pick it up. If after ten (10) calendar days from the sending of the sms you have not collected the merchandise, we will proceed in the terms indicated in the previous case.
As a Registered User, you can access your Account to view, print or download the invoices corresponding to the products sold by Gambia Petshop.
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PAYMENT METHODS
Gambia Petshop has various payment methods to facilitate your purchases:
In this payment method, the User pays the delivery person upon receiving the order at home. This payment method involves an additional cost of 3% on the price of the item, with a minimum of 3.95 euros due to the commission of the parcel company. Only accepted in Kombo. This payment method is not available for orders sent to the "Rest of the Gambia" area-
Gambia Petshop offers the possibility to the Client to make the payment of his order by means of a direct deposit in our account of any of these banking entities:
Banco Santander IBAN: ES34 0049 5708 1327 1627 6620 - SWIFT / BIC: BSCHESMM (for orders from Spain and Europe)
BBVA IBAN: ES41 0182 2341 7102 0154 0752 - SWIFT / BIC: BBVAESMM (only for orders from Spain)
In the event that the Client chooses this payment option and once his order is completed, the necessary data will appear on the screen to make the deposit into the account. We will also send an email with this information. We will indicate the amount of the order, the concept you must indicate and the account number of the entity you have selected. It is important that at the time of check-in, the customer indicates the reference of his order as a concept, provided by Gambia Petshop in the email, so that the invoicing and shipping of your purchase is expedited.
This payment method is not available for orders sent to the "Rest of Gambia" area.
ATTENTION: Checks or similar entries will not be accepted in any of our bank accounts.
Payment by bank transfer is a simple payment method for making purchases over the Internet. The User can conveniently make said payment from their bank.
If you choose this payment option and once your order is complete, the necessary information to make the bank transfer will appear on the screen. We will also send you an email with this information. We will indicate the amount of the order, the concept that you must indicate in it and the account number of the entity you have selected. Remember that you must indicate as a concept of payment the reference number of your order to avoid errors in its management.
Available accounts:
Banco Santander IBAN: ES34 0049 5708 1327 1627 6620 - SWIFT / BIC: BSCHESMM (for orders from Spain and Europe)
BBVA IBAN: ES41 0182 2341 7102 0154 0752 - SWIFT / BIC: BBVAESMM (only for orders from Spain)
Transfers usually take approximately 48 hours to become effective.
Once the payment is confirmed, the package will be invoiced, packed and shipped.
If you want information on receiving your transfer or to check the status of your order, you can contact our Customer Service.
Payment by credit / debit card used at Gambia Petshop implies that your card information will be forwarded directly to our payment partner BV Adyen, Simon Carmiggeltstraat 6-50, 1011 DJ Amsterdam, The Netherlands. This entity accesses the Client's identification data and data of the purchase made related to the payment process. For more information about Adyen, see here
Through this payment method, Gambia Petshop never collects or manipulates any customer data related to their card number. All data is processed directly by Adyen, so that Gambia Petshop can always offer the greatest transparency and confidentiality in the transaction. Payment for your order is made directly with said entity, thus offering you maximum security.
The cards that the payment gateway currently supports are all those that bear the Visa, Mastercard, Maestro and American Express distinctive, in addition to those belonging to the 4B, Red 6000 and Servired networks.
The payment gateway also accepts the MobiPay mobile phone payment system. If you wish to activate this service, you must contact your operator.
The system also supports the CES (Secure Electronic Commerce) protocol. Therefore, your purchase is safer than if you use your card in a conventional store.
If you have any questions about it, you can contact here or call 900 844 062 where we will assist you to clarify any concerns.
This payment method is not available for orders sent to the "Rest of Gambia" area
If you prefer, one of our agents can help you make the payment by card through a phone call. You must indicate your card details to the agent, who will make the payment through BV Adyen, Simon Carmiggeltstraat 6-50, 1011 DJ Amsterdam, The Netherlands. This entity accesses the Client's identification data and data of the purchase made related to the payment process. For more information about Adyen, see here .
Through this payment method, Gambia Petshop does not store any data of the Client related to his card number. All data is processed directly by BV Adyen, so that Gambia Petshop can always offer the greatest transparency and confidentiality in the transaction. Payment for your order is made directly with said entity, thus offering you maximum security.
The cards that the payment gateway currently supports are all those that bear the Visa, Mastercard, Maestro and American Express distinctive, in addition to those belonging to the 4B, Red 6000 and Servired networks.
The payment gateway also accepts the MobiPay mobile phone payment system. If you wish to activate this service, you must contact your operator.
The system also supports the CES (Secure Electronic Commerce) protocol. Therefore, your purchase is safer than if you use your card in a conventional store.
If you have any questions in this regard, you can write here or call 900 844 062 where we will assist you to clarify any concerns.
This payment method is not available for orders sent to the "Rest of Gambia" area..
The User can make payments with his PayPal account.
If you have created a payment agreement with PayPal by checking the "Remember PayPal data" box and you want to cancel said agreement, you can do it from your PayPal account.
This payment method is not available for orders sent to the "Rest of Gambia" area.
Sale of products to the Kombo:
• The RRP (retail price) of items with a shipping address to the Peninsula includes 21% VAT, except for food items, whose retail price includes 10% VAT and some products such as books whose retail price includes 4% VAT.
Sale of products to rest of Gambia:
To the extent that it is an import operation, the RRP of the items with a shipping address to outside Kombo does not include VAT. The price indicated in each article is the final price for shipments to outside Kombo.
Fees and tariffs: Gambia Petshop will be responsible for the settlement of all import expenses and taxes that are generated at the customs office of destination:
The DUA (Single Administrative Document) is a document that is used to complete customs formalities such as export, import or transit. It serves as a basis for the declaration of the consequent income and constitutes a support for information on the merchandise, its origin, value, taxes, etc. Gambia Petshop takes over the import DUA.
Import expenses: Shipments to outside Gambia are subject to import duties and taxes. The Tax on Production, Services and Importation (IPSI) has a surcharge on the price of each product of 5% in Senegambia and 9% in West Africa. Gambia Petshop takes over the ISPI tax
Sale of products to the Outside Gambia:
The price indicated in each article is the final price for shipments to the Gambia.
Fees and tariffs: Gambia Petshop will be responsible for the settlement of all import expenses and taxes that are generated at the customs office of destination:
The DUA is a document that is used for the completion of customs formalities such as export, import or transit. It serves as a basis for the declaration of the consequent income and constitutes a support for information on the merchandise, its origin, value, taxes, etc. Gambia Petshop takes over the import DUA.
Import expenses: Shipments to the Canary Islands are subject to import duties and taxes. The Gambia Indirect General Tax (IGIC) has a tax charge on the price of the product of 5% or 9%, depending on the type of product. On the IGIC, the Retail Surcharge (RM) is settled with a surcharge rate of 10% of the IGIC quota. Likewise, the Insular Revenue for Goods Entry (AIEM), has a tax rate of 5%. Gambia Petshop takes over the AIEM tariff.
The shipping conditions detailed below apply solely and exclusively to orders for products sold by Gambia Petshop.
The shipping conditions of Gambia Petshop vary depending on the geographical area where the delivery is made. You can check the detail at this link <<<< >>>>>.
No shipments will be made to PO boxes.
RETURNS
At Gambia Petshop we want our Clients to be always satisfied with our service. Therefore, we provide various methods to return a product that may not fit your needs.
Possible cases of return or withdrawal:
To start the process, you must access "My account> My orders> Order detail> Return Product".
These products must be returned by the Client so that they are protected, including them in a protective box or bag. Gambia Petshop will bear all shipping costs for the delivery and return of the product. Please note that this process is ONLY VALID for purchases of products sold by Gambia Petshop, not for products from other sellers. So in your return package, you cannot include other products from Marketplace sellers. In which case, Gambia Petshop is not responsible for any incident, loss,deterioration or any other direct or indirect damage that the products of Marketplace sellers that go in the return package may suffer.
Gambia Petshop puts at your disposal our transport company for the removal of merchandise, completely free of charge. If you wish to return the merchandise with a transport company other than the one proposed by Gambia Petshop and the transport company selected by the Client offers higher rates, the Client will assume the difference in the cost of transport.
When the product has been damaged during transport, we need you to notify us the same day that you receive the merchandise.
Likewise, in order to expedite the return procedures, we would be grateful if you would send us photographs of the damaged item and its packaging , in the part that shows the damage, as well as the item's barcode and box labeling deteriorated.
Before opening the product, we recommend that you verify that the packaging matches the product you requested: (model, color, size, finish, etc.), and that you contact us immediately, in case of any anomaly. If you detect any anomaly before opening the product, please do not open the seal or its packaging.
In accordance with the provisions of Spanish law, the Client has the Right of Withdrawal, by virtue of which he may return the product received if he finds that it does not meet his expectations.
To start the process, you must access "My account> My orders> Order detail> Return Product". Keep in mind that the exercise of this right of withdrawal will have to be carried out within a maximum period of fourteen (14) calendar days from its receipt. In order to exercise this right, the product must be in perfect condition and keep all the parts
In the event of withdrawal, Gambia Petshop will return all payments received by the user, including delivery costs (with the exception of additional costs resulting from your choice of a different delivery method than the less expensive ordinary delivery method. that we offer). The refund of the purchase amount will be made once the condition of the merchandise has been verified, through the same means of payment used by the Client (with the exception of orders paid cash on delivery, whose refund can be made by bank transfer to a account number that the Client must provide us) and, in any case,in a maximum of 14 calendar days from the reliable receipt of the withdrawal request, as long as it is Gambia Petshop who manages the collection of the item. In the event that the Customer returns the item through a transport company of his choice, the term of fourteen (14) days will begin to count from the time that Gambia Petshop has effective knowledge of the shipment of the merchandise or, failing that, from the receipt of the item.as long as it is Gambia Petshop who manages the collection of the item. In the event that the Customer returns the item through a transport company of his choice, the term of fourteen (14) days will begin to count from the time that Gambia Petshop has effective knowledge of the shipment of the merchandise or, failing that, from the receipt of the item.as long as it is Gambia Petshop who manages the collection of the item. In the event that the Customer returns the item through a transport company of his choice, the term of fourteen (14) days will begin to count from the time that Gambia Petshop has effective knowledge of the shipment of the merchandise or, failing that, from the receipt of the item.The term of fourteen (14) days will begin to count from the time that Gambia Petshop has effective knowledge of the shipment of the merchandise or, failing that, from receipt of the article.The term of fourteen (14) days will begin to count from the time that Gambia Petshop has effective knowledge of the shipment of the merchandise or, failing that, from the receipt of the article.
The return costs derived from the exercise of the right of withdrawal (€ 7.99, VAT included) will be borne by the Client. Also in the case of outside Kombo.
Remember that, in case of withdrawal on purchases made from outside Kombo, the return costs may increase with respect to the shipping costs borne in the delivery process, based on the rate established by the transport company that receive the merchandise. The return costs also imply the payment by the consumer of the fees and tariffs accrued in said process. Keep in mind, that these expenses can amount to a range of between 50.00- 60.00 euros.
In accordance with the provisions of article 13 of Royal Decree 544/2016, of November 25, which regulates the remote sale to the public of veterinary drugs not subject to veterinary prescription, Gambia Petshop may not accept returns of veterinary drugs once have been dispensed and delivered to the Client, except for those that have been supplied by mistake, do not correspond to the order, have been damaged during transport, there is an alert about them for quality defects or for reasons of veterinary pharmacovigilance,or when it is necessary to withdraw them in accordance with the provisions of Royal Decree 1246/2008, of July 18.
In the event that the products do not arrive in perfect condition for reasons attributable to the Client, Gambia Petshop reserves the right to pay a lower amount for your order based on the depreciation of the value of the product.
You can only cancel your order or make changes if your order is not already in the preparation phase. If it is already in the preparation phase, the delivery process is irreversible. In this case, you can refuse the delivery of the same, and it will be the Client who will be responsible for the transport costs derived from the return (7.99 euros VAT included). Also in the case of outside Kombo.
Remember that, in case of withdrawal in purchases made from outside Kombo, the return costs may suffer an increase with respect to the shipping costs borne in the delivery process, based on the rate established by the transport company that receives the commodity. The return costs also imply the payment by the consumer of the fees and tariffs accrued in said process. These expenses can amount to a range of between 50.00- 60.00 euros.
To make any questions about your order you can contact our Customer Service Department, through the following channels:
Telephones: 0220-711-8117 from Monday to Thursday from 09:30 to 14:30; Friday from 10:00 to 14:00.
Write us << here >>
All the products offered on our website sold by Gambia Petshop are guaranteed against manufacturing defects for two (2) years from the date of delivery. The guarantee does not include damages caused by misuse or habitual wear.
In the event of a defective product, Gambia Petshop will proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, procedures that will be free of charge for the Client. Gambia Petshop is liable for any lack of conformity that appears within a period of two years from delivery. The Client must inform Gambia Petshop of the lack of conformity within two (2) months from the moment it became aware of it.
To start the process, you must access "My account> My orders> Order detail> Return Product" and select reason "Guarantee". We will inform you of the repair / replacement process. Delivery of defective products to physical stores is not supported.
Unless proven otherwise, it will be understood that the products are in accordance with the contract as long as they meet all the requirements expressed below:
- a. They conform to the description made by the seller and possess the qualities of the product that the seller has presented to the Customer in the form of a sample or model.
- b. They are suitable for the uses to which the products of the same type are ordinarily destined.
- c. Present the usual quality and performance of a product of the same type that the Customer can reasonably expect, taking into account the nature of the product. In this sense, in the case of food products, from the date you receive your product, a period of 3 months before the expiration of its expiration date is guaranteed, or 1 month in the case of dairy products and the I think ecological. In the exceptional case in which the expiry date of the product is less than one month, this circumstance will be expressly indicated in the descriptive sheet of said product.
PERSONAL DATA PROTECTION
The User can visit this website without having to provide any personal data; However, there are various registration options, inquiries or order forms where personal data is collected and processed. You can consult the information on how we treat your personal data, accessing our << Privacy Policy>>.
CONDITIONS OF THE PREMIUM CLUB PROGRAM
These conditions only apply to products sold by Gambia Petshop. The User who wishes may register in the Premium Club of Gambia Petshop Program, through which they will accumulate points for each purchase of the products sold by Gambia Petshop that they make, to later exchange them for products included in the "gift catalogue", donate points to animal protectors and benefit from discounts.
The accumulation of points will also imply obtaining certain levels that will mean greater benefits for the User.
It is an indispensable condition to be able to register in the aforementioned Program that the User is previously registered on this Website.
This program will be applicable only to private consumers, excluding companies, professionals or suppliers.
Once registered, the User may register in the Premium Club Program through any of the means enabled for it:
- Website or mobile application: by completing the form enabled on this Website.
- Physical store: through the tablets enabled for this purpose, which will give access to a form equal to that enabled on this website.
- By phone: through the Customer Service telephone numbers. The User will be attended by a Gambia Petshop operator, who will request the same personal data as those requested through the form enabled on this Website, since registration will be processed through it.
In addition to the data that the User has provided to register on this Website, in order to register for the Premium Club Program, the User must provide the data that is required, and in any case, must provide those with respect to which indicate your obligation.
The treatment of the aforementioned data will be carried out at all times in accordance with the provisions of current legislation on data protection and in accordance with the provisions of these Conditions of Use, as well as the Privacy Policy of the website www.gambiapetshop.com .
The User registered in the Premium Club Program will accumulate the points that he / she generates through the purchases of the products sold by Gambia Petshop that he / she carries out, to subsequently proceed to exchange them. The User will be able to access all the information related to their points through their premium club area on this website.
At the time of registering in the Premium Club Program, the purchases made previously by the User will not be taken into account, however, when so indicated on this website, and during the time established in each case, Gambia Petshop may reward Clients who register for the first time in this Premium Club Program with the direct allocation of points. In these cases, the number of Points that Gambia Petshop will assign will be the one indicated at all times on this website.
The obtaining of points will be limited to the purchases of products sold by Gambia Petshop that the User makes in the country of registration (regardless of the registration channel), not computing those purchases that he could make in other countries other than that and that also have Same or similar Premium Club Program, or purchases of products from Marketplace sellers.
There are different types of actions through which the User who registers in the program may accumulate points:
Purchases made in Gambia Petshop stores or online through this website or mobile application.
By direct allocation of points, when Gambia Petshop deems it valid or opportune, in exceptional circumstances and always in a more favourable way for the User.
For participation in Gambia Petshop campaigns that lead to this possibility.
In those cases in which the points are obtained through the purchase of products sold by Gambia Petshop, the User will obtain the number of points indicated in the table shown in the following section, depending on the Level acquired and the final amount of the purchase made, that is, after applying the discounts that, where appropriate, proceed. Likewise, for the calculation of points, the decimal part of the final amount will be rounded up, for example, if the final amount amounts to 10.65 euros,the points obtained by the User will be those corresponding to 11 points if their Level were Bronze. On the contrary, in the case of returns, the decimal part of the final amount will be rounded down, so, for example, the return of an item whose final value amounts to 10.65 euros, the Client must only return 10 points.the return of an item whose final value amounts to 10.65 euros, the Client must only return 10 points.the return of an item whose final value amounts to 10.65 euros, the Client must only return 10 points.
After each purchase, and thirty (30) days after the acquisition (established period for possible returns), Gambia Petshop will send an email to the User informing them about the points assigned for the purchase made and the total points accumulated to date, as well as the level you have at that moment and the points you need to go to the next level.
The points will be redeemable for the courtesy products indicated in the "Gift Catalogue" that can be consulted on the present Gambia Petshop website. Said products may only be destined for the User's personal use, and neither he nor any third party may, in any case, use them for sale to the public.
There may be products in the "Gift Catalogue" that for their acquisition, the User, in addition to exchanging the points indicated, must pay the indicated economic amount. In these cases, it will not be possible to exchange points instead of the required financial amount.
It will not be possible to obtain points for the amount corresponding to the shipping costs generated nor will it be possible to pay the amount corresponding to these shipping costs through the use of points. Likewise, the acquisition by the User of a product from the gift catalogue will not generate points.
In attention to the use of the Premium Club Program and according to the purchases made by the User, this may go up in level, which will entail obtaining discounts that can be used in the acquisition of the products and / or services sold by Gambia Petshop through of this website, mobile application or in the physical stores of Gambia Petshop.
The levels that the User will be able to reach are: Bronze, Silver, Gold and Diamond, being the Diamond the highest and the Bronze the lowest. In this sense, at the moment of registering in the Premium Club Program, the User will have a "Bronze" level.
The obtaining of the Silver level will be achieved by the User when it has accumulated in a year, a total of 500.10 euros, the Gold Level, when it accumulates a minimum of 1,000.10 euros, and the Diamond when it has a minimum of 2,000 , 10 euros of purchase accumulated in the last 12 months.
We remind you that to level up, only the points obtained for purchase euros will be valid (1 euro = 1 point); Those extra points obtained by promotions or by belonging to a higher level than the Bronze or by products from Marketplace sellers will not be computed for the level up.
Every time the User changes level, an email will be sent to the address that he had provided at the time of registering for the program, through which he is informed of it.
To maintain the level acquired, the User must make a minimum expenditure of 500.10 euros per year on the Silver level, 1,000.10 euros on the Gold level, and 2,000.00 euros to maintain the Diamond level. Within 12 months from the acquisition of the corresponding level. In case of not making said minimum consumption within the established period, the User will drop to the level corresponding to the expense that he has made.
When the User accesses a new level, they will have the following discounts or promotions associated with a coupon that will be applied directly and automatically to the following purchases made of Products sold by Gambia Petshop, although the User may not apply it and replace it with another coupon of which provided:
Tier 1 BRONZE 1 Euro = 1 point
Level 2 SILVER 1 Euro = 2 points
Level 3 GOLD 1 Euro = 3 points and 5% direct discount on all purchases.
Level 4 DIAMOND 1 Euro = 4 points and 8% direct discount on all purchases.
The promotions and discounts of this Premium Club Program are not cumulative in the same purchase with other specific offers or promotions, so the User must choose between the corresponding promotion depending on the level acquired or the other offer or promotion of the that already had.
If a User returns a product purchased at a discount, the amount actually paid will be returned, that is, the amount to which the discount used by the User for its purchase would have been applied.
Discounts will not be applied on the amounts reflected in the "gift catalogue".
Points may be exchanged for courtesy products through this website.
Once the User has accumulated enough points to purchase a gift, they can exchange them, partially or totally, for the courtesy products that, at the time of the exchange, are reflected in the gift catalogue.
Each User may, from their private area of this website, manage the points they have accumulated, thus being able to:
Consult the statement of movements and balance of points.
Donate accumulated points to animal protectors. For this, the User must enter the number of points to donate and will receive by email the confirmation of the donation made.
Make a claim related to points: in case of problems in obtaining or redeeming points.
View the Gift Catalogue.
Every time the User completes the order for a product from the Gift Catalogue, the points that they have exchanged in that order will be deducted from their balance of points. Likewise, an email will be sent to you, with the subject? Have we received your order ?, in which you will be informed of the product purchased, the points exchanged and, where appropriate, the economic amount paired that you have had to pay.
When a promotion depends on the minimum consumption of an economic amount, the points used to redeem a gift will not count for the purposes of calculating that minimum amount.
The courtesy products may not be returned, so it will not be possible to recover the points exchanged for their acquisition or the reimbursement of the economic amount that, if applicable, the User had to pay for their acquisition.
Gambia Petshop expressly reserves the right to modify the conditions or particularities of the Premium Club Program, varying the catalogue, the value of the catalogue Gambia Petshop prizes, the value of the points, the number of points obtained with each purchase, etc. without prior notice ...
Each modification that is made will be notified by notice when accessing the User's private panel. The use of the Service after such modifications will constitute recognition and acceptance of the modification of the conditions of the Premium Club Program of Gambia Petshop and the User will be bound by the new ones, from that moment, not affecting the points or levels achieved while they were in the above conditions apply.
In the event that you have purchased products sold from the Marketplace Sellers, you can consult the General Conditions of the Marketplace by accessing << here >>.